Returns/Exchanges

If you have an issue with your order or would like to return or swap and item please contact us on either our Facebook page through private message at https://www.facebook.com/laceylaneshop/ or via email at contact@laceylane.com.au

If you have a faulty Lacey Lane item, please send photos of the fault to contact@laceylane.com.au with your order number and full name

The return address for Lacey Lane is:

Lacey Lane Returns

1/555 Gympie Road

Lawnton QLD 4501

Our Returns & Exchanges Policy

Online Purchase/s:

Lacey Lane is happy to refund/ exchange/ credited products purchased from laceylane.com.au within in 30 days of purchase. Terms and conditions apply. 

STRICTLY no refunds or exchanges on Mystery boxes or sale items. 

Terms and conditions are as follows:
  • All purchases made online must be refunded/ exchanged/ credited via customer service online only. Online purchases can be refunded in-store and will ONLY be refunded by the payment for purchase.
  • products must be returned within 30 days of purchase
  • proof of purchase must be able to be shown to process a return
  • products must be unworn, unwashed, with tags attached (Lacey Lane reserves the right to refuse a product if Lacey Lane deems the product conditions are not met) 
  • for an exchange product the sender must post back the product at their own expense with a return self addressed pre-paid satchel 
  • Lacey Lane will only refund/ exchange/ credit for products bought directly through Lacey Lane
  • If you wish to return a Lacey Lane item please send an email or Facebook message and we will return your email/ message with all the information you need to process your return smoothly 
  • PLEASE NOTE: If you use a rewards voucher on your order and are after a refund for the item, you will be issued the correct amount of points to claim another rewards code with FIRST, before a cash refund is processed. 
In-store Purchase/s:
 
Lacey Lane is happy to refund/ exchange/ credit products purchased from  Lacey Lane North Lakes within in 30 days of purchase. Terms and conditions apply. 
Terms and conditions are as follows:
    • All purchases made in-store must be refunded/ exchanged/ credit via customer service in-store. Returns and exchanges can ONLY be processed in-store.
    • Can be returned to either Westfield North Lakes 
    • products must be returned within 30 days of purchase
    • proof of purchase must be able to be shown to process a return
    • products must be unworn, unwashed, with tags attached (Lacey Lane reserves the right to refuse a product if Lacey Lane deems the product conditions are not met)  
    • Lacey Lane will only refund/ exchange/ credit for products bought directly through Lacey Lane
    • If you wish to return a Lacey Lane item please send an email or Facebook message and we will return your email/ message with all the information you need to process your return smoothly
    • If you are returning items in-store that you bought online there is now a 1 business day turn around for items to be refunded/ credited to your account. Unfortunately these refunds cannot be processed straight away in-store, as they were placed online they MUST be refunded through the online system via the warehouse staff.
    • For faulty items Lacey Lane is happy to refund/ exchange/ credit please refer to the terms and conditions: 
It is within Lacey Lanes discretion to deem a product as faulty or not. A faulty product must be returned within 30 days of purchase. We recommend all customers inspect their products upon receiving them. Lacey Lane does not accept returns on items that have basic wear and tear.
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