Terms & Conditions

Terms & Conditions: All images are copyright to Lacey Lane. All Lacey Lane images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from Lacey Lane. Please note Lacey Lane reserves the right to change the terms and conditions of any promo etc. at their discretion. 

Free Shipping Terms and Conditions: Free shipping on orders over $100 applies when the total cart value is over $100 after discounts  Free shipping starting on the 13/02/18 finishing on 22/02/18. Lacey Lane reserves the right to end free shipping before the finish date at any given time. All free shipping is by STANDARD post and NOT express. Lacey Lane ships via Australia Post for Australian orders and Canadian orders. All other international parcels are sent via DHL mail service.

Terms and Conditions for Lacey Lane Dash and Grab:


  1. You pick your size and tell us your chosen size
  2. You will have 30 seconds on the clock starting at the front door to grab as much as stock as you can in your sizes
  3. Once the 30 seconds is over we will process your order for free as long as it falls with in the terms and conditions ( YOU CAN ONLY GET YOUR SELECTED SIZE FOR FREE)

By accepting a raffle ticket to go in the draw for the Dash and Grab you are here by giving consent to be filmed on a social media live feed.


Items must be off the rack and in the possession of the player before the 30 seconds is up to ensure the items total as free

If you bring any product to the counter that are not in your selected size you are not eligible to keep this product

No product can be grabbed after the 30 seconds

New collection product will be scattered through out the store for the purpose of this game

Winner must agree to being filmed on a Facebook live feed 

Only 1 winner will be chosen

Lacey Lane reserves the right to alter terms and conditions at any time

All product must be in your hands at the end of the 30 seconds to be eligible to keep (not in a trolley, bag etc.)

Limited Releases: From time to time on exclusive styles we limit quantities to make it fair for all our amazing customers. This can vary but usually between one and two per customer. Details will be stated within the description on the product. 

Internet Content: At Lacey Lane we do our very best, we cannot promise that the colours shown on the Lacey Lane website, exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.

Shipping: Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

Lacey Lane does NOT cover the cost of custom fees/ import duties into ANY country. 

Unfortunately Lacey Lane does NOT accept American Express (AMEX) 

Discount Codes: Discount codes must be placed in the discount box at checkout, not the Gift card box. Discount codes can not be used to purchase gift cards. Only one discount code can be used per transaction per day, not in conjunction with any other offer. Loyalty Reward discount codes can be used one time only. Please note if you purchase something of lesser value than the value of the discount code the remaining amount will not be available to use after the initial purchase. Loyalty Reward discount codes cannot be used in conjunction with any other offer.

Gift cards: Gift cards have one (1 years) expiry from the date they are purchased. Lacey Lane reserves the right to not honour a gift card if it is out of the expiry date. Gift cards are not redeemable for cash or cash refund.

The "Lacey Lane and friends EPIC Giveaway" terms and conditons: 

By participating you (entrant) agree that you have read the Terms and Conditions as outlined.

Entry is open to all residents of Australia and International countries. Employees of Lacey Lane Australia are ineligible to enter. ‘Lacey Lane and Friends EPIC giveaway’ Instagram competition runs from 4:00pm AEDT 02/11/17 until 11:59pm AEDT 01/12/17. For the entry to be valid entrant must follow @laceylaneinsta. This is a game of chance winners will be selected at random. The random prize draw will take place at Lacey Lane HQ at 1/555 Gympie Road Lawnton QLD 4501 (AEST) on Friday 1st December 2017.

Entry will be considered invalid, should it:

+ Contain any content that may be considered offensive

+ Reflect negatively on Lacey Lane Australia

+ Defame, insult or misrepresent an individual or organisation

Entrants consent to Lacey Lane Australia using their name, likeness, image and entry in the event they are a winner in any media for an unlimited period without remuneration for the purpose of promoting this promotion. The following items will be included in the giveaway:

+ The Whole Lacey Lane Baby launch collection in size 000

+ A $250 Lacey Lane gift card to use at laceylane.com.au

+ Mumma Wheelie Swan from Love Tildy

+ Rattle Teether & Dummy Chain from Elle Collective

+ Changing Basket & Bedding from Savannah and Three

+ Me & My Mini Wrap Pack from Chekoh

The total prize is valued at $1000.00AUD.

Winners will be contacted with a comment on their winning entry on 01/12/17. Winners must contact us within 7 days to provide their street address to receive delivery of the prize. Prize will be mailed to the  winner within 28 days of receiving their street addresses. Whilst best efforts will be made to contact the winners, in the event that for any reason the winners cannot be notified after reasonable attempts, then the prize will be forfeited by the winner and cash will not be awarded in lieu of the prize. If the prize is unclaimed after three months, it will be redrawn at the same time and place as the original draw and the winner notified by comment on Lacey Lane Australia Facebook page.

Sizes are not changeable for the winning prize. If this promotion is interfered with in any way or is not capable of being conducted as anticipated due to any reason beyond reasonable control of Lacey Lane Australia (including but not limited to technical difficulties, unauthorised intervention or fraud) Lacey Lane Australia reserve the right to (a) disqualify any entrant (b) to modify, suspend, terminate or cancel the promotion. Prize not redeemable for cash or any other products. Prize is non-transferable. Prize will be delivered to the street address of winner. Lacey Lane Australia is not responsible if the parcel is lost in transit through the mail delivery service. This promotion is not endorsed, sponsored or administered by Instagram.

Promotional in store and online terms and conditions: Current T&C’s: Discount offer- Available online or in-store. Valid for 4 weeks from date stamped on card. One time use only. To use online, the discount code must be applied at checkout. To use in-store, this card must be presented upon purchase. Applies to full priced items only. Not valid for gift vouchers. Not redeemable for cash. Cannot be used in conjunction with any other offer. Terms and conditions are subject to change at the discretion of Lacey Lane.

Friday Fun Day Live Feed terms and conditions: The Friday Fun Day live feed giveaways are given to the first people Lacey Lane sees comment/ draw out of the hat etc. If you win a prize in the Friday Fun giveaway, you must contact Lacey Lane via Facebook or email at contact@laceylane.com.au within 24 hours of your name been drawn or you will forfeit your prize. Lacey Lane giveaways will be marked with a heart (❤️ ) on the care instruction tag as a random act of kindness. This means the item must be passed on to another member of the Lacey Lane community once the winner is finished with the giveaway item. DISCLAIMER: Unfortuantely due to the high volume of comments coming through on the live feed it is the first comments that the Lacey Lane host/s who will go in the draw/ win the giveaway/s.

RAOK terms and conditions: The random act of kindness product is strictly one per order. The product will be shipped to the specified shipping address supplied by the customer at check out. No returns, refunds or credits on RAOK products. No pick up options for RAOK products. Offer runs while stock lasts. Not to be used in conjunction with any other offer. Other products placed with the RAOK product will be shipped together to the supplied address. We recommend purchasing the RAOK product separately to save any confusion. Offer is subject to change at any time. When purchasing the RAOK product you agree to the terms and conditions stated here. 

Mystery Boxes and Accessory Mystery Boxes: Unfortunately there are no returns on Accessory Mystery Boxes. No exchanges or refunds. Please choose carefully when choosing the size of your Mystery Box. New customer mystery boxes are for first time customers only. No discounts can be used for new customer mystery boxes. A limit of one per customer applies to new customer boxes. Lacey Lane reserves the right to refund and or cancel any order at their discretion without warning. 

Accessory Sale: Unfortunately there are no returns on accessory sales items. All sale purchases are final. No exchanges or refunds unless your item is deemed to be faulty by the Lacey Lane team. Discount codes can be used for the accessory sale (including rewards discounts, PICK UP code, and other discount codes). The items that will be include in the accessory sale: all accessory kits, all individual accessories (large bow, mini bow, headscarf), suspender, LL bags, hats (only sold in-store), belts. The accessories NOT included in the sale: knicky knoos, small, medium and large accessory mystery boxes and new customer accessory mystery box. The accessory sale will be in-store as well as online. The sale amount is 40% off your total cart for accessories ONLY (clothing and other apparel NOT included). Lacey Lane reserves the right to end the sale at any time without warning at their discretion.  Lacey Lane reserves the right to refund and or cancel any order at their discretion without warning. 

Lacey Lane Boxing Day Sale Terms and Conditions: All Lacey Lane Boxing Day sale purchases are final.  Unfortunately there are no returns on sales items.  No exchanges or refunds unless your item is deemed to be faulty by the Lacey Lane team with in 2 weeks (14 days) of receiving the product (this applies for online only) . ONLY ONE DISCOUNT CODE CAN BE APPLIED AT CHECKOUT AND THIS WILL BE THE BOXING DAY SALE CODE.  The Boxing Day sale starts on the 26th of December 2017 (26/12/17). The time period that this sale will last for will be from 7AM AEST till 10PM AEST. ORDERS CANNOT BE COMBINED. PICK UP IS NOT AVAILABLE FOR BOXING DAY SALE ORDERS. This sale is not in conjunction with any other offer. In the slight chance that your order cannot be fulfilled (due to out of stocks etc.) Lacey Lane will offer the customer an alternative option or a refund. The Boxing Day sale will be in-store as well as online. The sale amount is 40% off your total cart for  clothing and other apparel. Lacey Lane reserves the right to end the sale at any time without warning at their discretion.  Lacey Lane reserves the right to refund and or cancel any order at their discretion without warning. For the free shipping on your Boxing Day sale, your order must total $100.00 AUD AFTER discounts have been applied.

Australiana Collection terms and conditions: Shipping is the standard rate of $10.00 worldwide for standard shipping. Free shipping no longer applies as of 08:50AM AEST 10/01/2018. 


Due to high demand of this collection there is the chance that products will oversell if Afterpay is used at checkout. If you are using Afterpay to checkout, please note you may run the risk of your carted items overselling! Unfortunately due to lagging in the Afterpay payment gateway window, products you may have purchased may have oversold in the checkout stage. Lacey Lane is not responsible for goods overselling for customers who use Afterpay and will refund customers who have had products oversell in their order. 


SALE ITEMS: No returns on sale items. All sale purchases are final. If product is deemed faulty by Lacey Lane after purchase, customer service may offer a store credit or refund at their discretion. There is no exchanges for sale items.




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