Terms & Conditions

Terms & Conditions: All images are copyright to Lacey Lane. All Lacey Lane images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from Lacey Lane. Please note Lacey Lane reserves the right to change the terms and conditions of any promo etc. at their discretion. 

Free Shipping Terms and Conditions: Free shipping on orders over $150 applies when the total cart value is over $150 after discounts. Lacey Lane reserves the right to end free shipping before the finish date at any given time. All free shipping is by STANDARD post and NOT express. Lacey Lane ships via Australia Post for Australian orders and Canadian orders. All other international parcels are sent via DHL mail service. PLEASE NOTE: If you return a product to Lacey Lane and the total of the order falls under the $150 you will be deducted the shipping cost of $10 off your refund/ store credit. 

Terms and Conditions for Lacey Lane Dash and Grab (In-store Only):


  1. You pick your size and tell us your chosen size
  2. You will have 30 seconds on the clock starting at the front door to grab as much as stock as you can in your sizes
  3. Once the 30 seconds is over we will process your order for free as long as it falls with in the terms and conditions ( YOU CAN ONLY GET YOUR SELECTED SIZE FOR FREE)
  4. By accepting a raffle ticket to go in the draw for the Dash and Grab you are here by giving consent to be filmed on a social media live feed.ONLY 1 ITEM CAN BE TAKEN  OFF THE RACK PER STYLE MAKE SURE IT IS YOUR SIZE SELECTED.Items must be off the rack and in the possession of the player before the 30 seconds is up to ensure the items total as free. If you bring any product to the counter that are not in your selected size you are not eligible to keep this product. No product can be grabbed after the 30 seconds. New collection product will be scattered through out the store for the purpose of this game. Winner must agree to being filmed on a Facebook live feed. Only 1 winner will be chosen. Lacey Lane reserves the right to alter terms and conditions at any time.All product must be in your hands at the end of the 30 seconds to be eligible to keep (not in a trolley, bag etc.)

Limited Releases: From time to time on exclusive styles we limit quantities to make it fair for all our amazing customers. This can vary but usually between one and two per customer. Details will be stated within the description on the product. 

Internet Content: At Lacey Lane we do our very best, we cannot promise that the colours shown on the Lacey Lane website, exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.

Shipping: Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

Lacey Lane does NOT cover the cost of custom fees/ import duties into ANY country. 

Lacey Lane does NOT accept American Express (AMEX) 

Discount Codes: Discount codes must be placed in the discount box at checkout, not the Gift card box. Discount codes can not be used to purchase gift cards. Only one discount code can be used per transaction per day, not in conjunction with any other offer. Loyalty Reward discount codes can be used one time only. Please note if you purchase something of lesser value than the value of the discount code the remaining amount will not be available to use after the initial purchase. Loyalty Reward discount codes cannot be used in conjunction with any other offer. Please note: rewards discount codes cannot be used on charity product items. 

Pre-order terms and conditions: If you purchase existing stock on the website with your pre-order items, your item/(s) will be sent when your pre-order item arrives. If you wish to recevie your item before, Lacey Lane will invoice you a $10 shipping charge to send out the product from your pre-order order. 

Gift cards: Gift cards have one (1 years) expiry from the date they are purchased. Lacey Lane reserves the right to not honour a gift card if it is out of the expiry date. Gift cards are not redeemable for cash or cash refund.

Promotional in store and online terms and conditions: Current T&C’s: Discount offer- Available online or in-store. Valid for 4 weeks from date stamped on card. One time use only. To use online, the discount code must be applied at checkout. To use in-store, this card must be presented upon purchase. Applies to full priced items only. Not valid for gift vouchers. Not redeemable for cash. Cannot be used in conjunction with any other offer. Terms and conditions are subject to change at the discretion of Lacey Lane.

Mystery Boxes and Accessory Mystery Boxes: Unfortunately there are no returns on Accessory Mystery Boxes. No exchanges or refunds. Please choose carefully when choosing the size of your Mystery Box. New customer mystery boxes are for first time customers only. No discounts can be used for new customer mystery boxes. A limit of one per customer applies to new customer boxes. Lacey Lane reserves the right to refund and or cancel any order at their discretion without warning. 

Afterpay "turn off" terms and conditions: Due to high demand of this collection there is the chance that products will oversell if Afterpay is used at checkout. If you are using Afterpay to checkout, please note you may run the risk of your carted items overselling! Unfortunately due to lagging in the Afterpay payment gateway window, products you may have purchased may have oversold in the checkout stage. Lacey Lane is not responsible for goods overselling for customers who use Afterpay and will refund customers who have had products oversell in their order. 

Terms and Condition for Revamp of Laner Loyalty Roll Out: All loyalty discounts and gifts are a ONE TIME offer and are not be used in conjunction with any other offer, are not returnable, cannot be exchanged and cannot be redeemed for cash. Any points used on purchases are non returnable. If any orders are returned or refunded any points used will not be reassigned to your account. (Example: Customer purchases Fern dress ($54.95 with $30 loyalty discount) decides for change of mind return, customer will ONLY be refunded out of pocket expense ($24.95) and points/ loyalty discount will be forfeited. Loyalty discounts cannot be combined with any other discount code.Loyalty gifts will be rotated often and changed frequently. All loyalty gifts are non refundable/ non exchangeable/ non redeemable for cash. All loyalty mystery boxes are non refundable/ non exchangeable/ non redeemable for cash. A minimum cart total of $50.00 must apply before using a $10 or $30 loyalty discount code. If claiming the loyalty mystery box, postage costs of $10.00 must be paid via invoice. If you refer a friend and your friend returns their orders for a change of mind refund with the 30 days of purchase, Lacey Lane reserves the right to deduct the 1000 point referral from your account. Lacey Lane reserves the right to change the terms and conditions of the loyalty program at any given time. If your friend buys a gift card for their first purchase, this will void the referral points. If there are ANY similarities from the advocate to the friend, your referral points will be deducted/ not added (these include postal addresses, mobile numbers etc.). Referral points are only for stock sales. Lacey Lane reserves the right to deduct points from sneaky snakes. If you have a question about what sneaky snake is, please contact us. 

Returns after points used:  When returning purchases that will take your loyalty points into negative we can only offer exchange or store credit. No refunds will be issued if the loyalty points have already been used prior to returning the item/s. Terms and conditions effective of 20/08/2018.

Terms and Conditions for Grayson and Parker bundle

Offer only valid on Grayson skort and Parker blouse for a limited time only whilst stocks last. The bundle can only be returned if all items are included (skirt blouse and suspenders)

SALE ITEMS: No returns on sale items. All sale purchases are final. If product is deemed faulty by Lacey Lane after purchase, customer service may offer a store credit or refund at their discretion. There is no exchanges for sale items. 


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