Terms & Conditions

Terms & Conditions 

All images are copyright to Lacey Lane. All Lacey Lane images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from Lacey Lane.

Limited Releases

From time to time on exclusive styles we limit quantities to make it fair for all our amazing customers. This can vary but usually between one and two per customer. Details will be stated within the description on the product. 

Internet Content: 

At Lacey Lane we do our very best, we cannot promise that the colours shown on the Lacey Lane website, exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.


Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

Lacey Lane does NOT cover the cost of custom fees/ import duties into ANY country. 

Unfortunately Lacey Lane does NOT accept American Express (AMEX) 

Discount Codes 

Discount codes must be placed in the discount box at checkout, not the Giftcard box. Discount codes can not be used to purchase gift cards. Only one discount code can be used per transaction not in conjunction with any other offer. Loyalty Reward discount codes can be used one time only. Please note if you purchase something of lesser value than the value of the discount code the remaining amount will not be available to use after the initial purchase. Loyalty Reward discount codes cannot be used in conjunction with any other offer.

Promotional in store and online terms and conditions: Current T&C’s: Discount offer- Available online or in-store. Valid for 4 weeks from date stamped on card. One time use only. To use online, the discount code must be applied at checkout. To use in-store, this card must be presented upon purchase. Applies to full priced items only. Not valid for gift vouchers. Not redeemable for cash. Cannot be used in conjunction with any other offer. Terms and conditions are subject to change at the discretion of Lacey Lane.

ROAK terms and conditions: The random act of kindness product is strictly one per order. The product will be shipped to the specified shipping address supplied by the customer at check out. No returns, refunds or credits on ROAK products. No pick up options for RAOK products. Offer runs while stock lasts. Not to be used in conjunction with any other offer. Other products placed with the RAOK product will be shipped together to the supplied address. We recommend purchasing the RAOK product separately to save any confusion. Offer is subject to change at any time. When purchasing the RAOK product you agree to the terms and conditions stated here. 

 Mystery Boxes and Accesorry Mystery Boxes: Unfortuantely there are no returns on Accessory Mystery Boxes. No exchanges or refunds. Please choose carefully when choosing the size of your Mystery Box. New customer mystery boxes are for first time customers only. No discounts can be used for new customer mystery boxes. A limit of one per customer applies to new customer boxes. Lacey Lane reserves the right to refund and or cancel any order at their discretion without warning. 


Pre-order dresses will be shipped on or before the 5th of May 2017. Please be aware this date may vary. Once shipped delivery times will depend on shipping party. Limit of 3 dresses per size per order.  Lacey Lane reserves the right to cancel and refund orders without notice at their discretion. 


No returns on sale items. All sale purchases are final. If product is deemed faulty by Lacey Lane after purchase, customer service may off a store credit or refund at their discretion. There is no exchanges for sale items.




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