Terms & Conditions

Terms & Conditions: All images are copyright to Lacey Lane. All Lacey Lane images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from Lacey Lane. Please note Lacey Lane reserves the right to change the terms and conditions of any promo etc. at their discretion. 

Limited Releases: From time to time on exclusive styles we limit quantities to make it fair for all our amazing customers. This can vary but usually between one and two per customer. Details will be stated within the description on the product. 

Internet Content: At Lacey Lane we do our very best, we cannot promise that the colours shown on the Lacey Lane website, exactly reproduce the colours of our products. This may depend on the colour reproduction on your computer or mobile device.

Shipping: Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

Lacey Lane does NOT cover the cost of custom fees/ import duties into ANY country. 

Unfortunately Lacey Lane does NOT accept American Express (AMEX) 

Discount Codes: Discount codes must be placed in the discount box at checkout, not the Gift card box. Discount codes can not be used to purchase gift cards. Only one discount code can be used per transaction per day, not in conjunction with any other offer. Loyalty Reward discount codes can be used one time only. Please note if you purchase something of lesser value than the value of the discount code the remaining amount will not be available to use after the initial purchase. Loyalty Reward discount codes cannot be used in conjunction with any other offer.

Gift cards: Gift cards have one (1 years) expiry from the date they are purchased. Lacey Lane reserves the right to not honour a gift card if it is out of the expiry date. 

Promotional in store and online terms and conditions: Current T&C’s: Discount offer- Available online or in-store. Valid for 4 weeks from date stamped on card. One time use only. To use online, the discount code must be applied at checkout. To use in-store, this card must be presented upon purchase. Applies to full priced items only. Not valid for gift vouchers. Not redeemable for cash. Cannot be used in conjunction with any other offer. Terms and conditions are subject to change at the discretion of Lacey Lane.

Friday Fun Day Live Feed terms and conditions: The Friday Fun Day live feed giveaways are given to the first people Lacey Lane sees comment/ draw out of the hat etc. If you win a prize in the Friday Fun giveaway, you must contact Lacey Lane via Facebook or email at contact@laceylane.com.au within 24 hours of your name been drawn or you will forfeit your prize. Lacey Lane giveaways will be marked with a heart (❤️ ) on the care instruction tag as a random act of kindness. This means the item must be passed on to another member of the Lacey Lane community once the winner is finished with the giveaway item. DISCLAIMER: Unfortuantely due to the high volume of comments coming through on the live feed it is the first comments that the Lacey Lane host/s who will go in the draw/ win the giveaway/s.

RAOK terms and conditions: The random act of kindness product is strictly one per order. The product will be shipped to the specified shipping address supplied by the customer at check out. No returns, refunds or credits on RAOK products. No pick up options for RAOK products. Offer runs while stock lasts. Not to be used in conjunction with any other offer. Other products placed with the RAOK product will be shipped together to the supplied address. We recommend purchasing the RAOK product separately to save any confusion. Offer is subject to change at any time. When purchasing the RAOK product you agree to the terms and conditions stated here. 

Mystery Boxes and Accessory Mystery Boxes: Unfortunately there are no returns on Accessory Mystery Boxes. No exchanges or refunds. Please choose carefully when choosing the size of your Mystery Box. New customer mystery boxes are for first time customers only. No discounts can be used for new customer mystery boxes. A limit of one per customer applies to new customer boxes. Lacey Lane reserves the right to refund and or cancel any order at their discretion without warning. 

Accessory Sale: Unfortunately there are no returns on accessory sales items. All sale purchases are final. No exchanges or refunds unless your item is deemed to be faulty by the Lacey Lane team. Discount codes can be used for the accessory sale (including rewards discounts, PICK UP code, and other discount codes). The items that will be include in the accessory sale: all accessory kits, all individual accessories (large bow, mini bow, headscarf), suspender, LL bags, hats (only sold in-store), belts. The accessories NOT included in the sale: knicky knoos, small, medium and large accessory mystery boxes and new customer accessory mystery box. The accessory sale will be in-store as well as online. The sale amount is 40% off your total cart for accessories ONLY (clothing and other apparel NOT included). Lacey Lane reserves the right to end the sale at any time without warning at their discretion.  Lacey Lane reserves the right to refund and or cancel any order at their discretion without warning. 

SALE ITEMS: No returns on sale items. All sale purchases are final. If product is deemed faulty by Lacey Lane after purchase, customer service may offer a store credit or refund at their discretion. There is no exchanges for sale items.




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